COMPLETE TERMS, CONDITIONS & SHIPMENT PROTECTION POLICY
PRIME GURKHA
5 min read
NPR 622
Protection plan per box
NPR 50,000
Max coverage per box
USD 100
Uninsured claim cap
5–10 days
Typical delivery time
Charges & Weight
Shipping Charges & Weight Calculation
1
A customs clearance charge of NPR 1,250 per box applies to all shipments above 10 KG.
2
Weight is rounded up to the next whole kilogram — e.g., 8.2 kg is charged as 9 kg.
3
Chargeable weight is the greater of actual or volumetric weight (L×B×H ÷ 5000 in cm).
4
Any discrepancy in weight or size at final packaging may incur additional charges — you will be informed before dispatch.
5
Shipping charges do not include destination duties or taxes — these are the responsibility of the shipper or receiver.
⚡ If an address needs to be corrected after booking, an address correction fee of USD 25 may apply. Always double-check receiver details!
Sender Responsibility
Sender's Responsibilities
1
The sender must provide accurate shipment details, declared value, and complete receiver information.
2
PGCS is not responsible for delays or delivery issues caused by incorrect or incomplete information.
3
Once dispatched internationally, shipping charges are non-refundable.
4
If a shipment is refused, returned, or needs to be reshipped, all related charges are the sender's responsibility.
5
Payment must be made before dispatch. There is no credit limit on this rate. For credit terms, contact [email protected].
Insurance & Coverage
Shipment Protection Plan
1
For personal shipments with a declared value under USD 100, APC documentation or insurance is not required.
2
For shipments above USD 100, APC documentation and insurance are mandatory — without them, claims are capped at USD 100.
3
The Shipment Protection Plan costs NPR 622 per box and covers up to NPR 50,000 per box + Freight Charge for verified loss or damage during transit.
4
Even with insurance, claim settlement cannot exceed the declared value of the shipment.
5
Without insurance, the lost/damage claim cap is USD 100 per shipment.
6
Where third-party protection is involved, PGCS will coordinate the claim and obtain required reports within 21 working days of claim notification.
📸 When submitting a claim, you must include clear photo and/or video evidence showing the label and tracking number. Claims without adequate evidence will not be considered.
Claim Process
How to Submit a Claim
1
All claims must be submitted within 1–3 days of the date the incident is detected.
2
Claims must be submitted by the sender only via [email protected].
3
Required: clear photo/video with label and tracking visible + shipment documentation + tracking details.
4
PGCS reserves the right to apply partial settlements based on assessment findings, documentation accuracy, and damage classification.
5
Claims involving branded goods require a valid commercial proof of purchase (invoice or receipt). PGCS may verify authenticity with the retailer.
6
Any fraudulent, misleading, or misrepresented claim will be immediately rejected and may be escalated to relevant authorities.
Exclusions
What Is NOT Covered
✕
High-value and branded items — gold, silver, replicas, or unverifiable valuables.
✕
Perishable goods — food, supplements, liquids, biological materials.
✕
Customs inspection, regulatory seizure, airline delays, weather disruptions, or capacity constraints — outside PGCS liability.
✕
Misdeclaration, incomplete documentation, or non-compliance with shipment requirements.
✕
Damage from inherent nature of goods, leakage, or insufficient packaging.
✕
Wrong address, receiver refusal, return after 2 failed delivery attempts, or abandonment.
✕
Any disputes arising after the shipment has been successfully delivered to the stated address.
Gold / Silver ✕Food & Liquids ✕Customs Issues ✕Improper Packaging ✕Replicas ✕Post-delivery Disputes ✕
Delivery & Returns
Delivery Attempts & Return Policy
1
PGCS makes a maximum of 2–3 delivery attempts. Only one-way delivery is included in the charge.
2
If the parcel is returned, refused, or needs reshipping after 2 attempts, all related costs are charged to the sender.
3
If these charges are not covered, PGCS may safely dispose of the shipment without further notice.
4
Delivery is typically within 5–10 days. Delays due to bad weather, weekends, customs, or flight availability are not PGCS's responsibility.
Customs & Special Shipments
Customs Clearance & Medicine Shipments
1
PGCS will assist with customs clearance for both Nepal and the destination country — but required documents must be provided by the sender or receiver.
2
PGCS is not responsible for any issues related to customs or missing documentation.
3
For medicine shipments: a valid prescription, doctor's license with signature/stamp, and a matching medicine list are all required. Extra charges may apply.
4
PGCS is not responsible for customs delays, holds, disapprovals, or returns due to incomplete medicine documentation.
Privacy & Legal
Privacy Policy & Legal Framework
1
PGCS respects the privacy of its customers and keeps all customer information strictly confidential.
2
These Terms & Conditions are governed by the laws of Nepal.
3
The Shipment Protection Policy is a computer-generated agreement and does not require a signature.
Quick Checklist
Check Before You Send
✓ Receiver info is correct✓ Declared value is accurate✓ Proper packaging done✓ Insurance purchased (>USD 100)✓ Payment made before dispatch⚠ Medicine documents ready⚠ Customs documents prepared✕ Do not send food or liquids✕ Do not send gold or silverℹ Contact: [email protected]"We handle it like our own." — Prime Gurkha Express | Governed by the Laws of Nepal